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Seminar on new ideas for social housing
Part of the Housing Corporation IGP programme |
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| On-the-Spot housing management: a quick fix? |
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Programme
As the scope of housing management expands, so do the pressures to improve service quality. Social housing providers must not only repair and maintain properties and deal efficiently and fairly with complaints; they must handle nuisance and antisocial behaviour, meet the needs of BME communities, engage in regeneration projects, and keep tenants and residents involved throughout. At the same time, Best Value demands continuous monitoring and improvement. With the government making clear its commitment to neighbourhood management models, a new approach - 'On-the-Spot' housing management - is widely seen as the key to improving landlord performance, retaining tenants and gaining their support, and promoting neighbourhood regeneration.
Having first found favour in local authorities, On-the-Spot management is now being adopted by many RSLs, particularly those growing through merger or large-scale stock transfer. Time-limited and intensive, it is geared to have immediate impact on the most disadvantaged areas, especially when delivered through partnership working. But questions remain about the best way to implement this new style of management. Many landlords have established neighbourhood offices, but these tend to offer niche provision rather than a one stop shop; given the growing complexity of housing organisations and the demands of the regeneration agenda, a more sophisticated and holistic approach may well be necessary. For those under pressure to deliver more efficient and effective services, this seminar offers an opportunity to find out more about On-the-Spot housing management, its costs and benefits, and good practice guidance emerging from the latest research. |
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Speakers
Chair:
Anne Gray -
Policy Advisor, London Region, The Housing Corporation
Dr. Paul Hickman - Senior Research Fellow in Housing, CRESR, Sheffield Hallam University Key findings and thinking ahead - Where, when and how to introduce On-the-Spot management; benchmarking, appraisal and an exit strategy. Helen Spooner - Senior Housing Officer, South Yorkshire HA, Rotherham Challenging crime and nuisance - An On-the-Spot partnership model for one estate, which has since been replicated in other communities. Billy Rae - Assistant Director Housing Services and Advice, LB Hammersmith and Fulham Beginning the process - Deciding when and how a community would benefit from On-the-Spot management; decision making, consultation and tenant involvement. Tim Mills - Area Housing Manager, Birmingham City Council Measuring the difference - Assessing unit cost, output and performance of management services, using 'benchmarking families' and comparing local office workloads. Deborah McKenna - Neighbourhood Manager, Gateshead MBC Core partnership - Using a street committee to tackle apathy and address residents' concerns, and going on to develop multi-agency teamwork. Julie Fadden - Director Designate, Peak Valley HA Kate Forrester - Regional Housing Manager, Manchester and District HA Putting people first - A case study of a community development approach to the management of local services, treating tenants as consumers. |
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This event includes lunch allowing delegates and speakers to make new contacts and continue discussing the projects outlined in a comfortable and informal setting. |
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| VENUE: London Voluntary Sector Resource Centre, 356 Holloway Road, London N7 6PA | ||
| seminar freephone - 0800 018 4163 - supplied by MCI WorldCom | ||
| ROOM members £75.00 |
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NON members £95.00 |
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